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Return & Refund

At [AR Fashion Stores], we strive to ensure your satisfaction with every purchase. We understand that there may be instances where you may need to exchange or return a product. This Exchange and Refund Policy outlines our guidelines and procedures for exchanges and refunds. By making a purchase from us, you agree to comply with this policy.

Exchange Policy :

  1. Eligibility: We accept exchanges for products that meet the following criteria:

  • The product is in its original condition, unused, and undamaged.

  • The product is returned within [2] from the date of delivery.

  • The product is accompanied by the original Video Proof of Unboxing.

1.2 Process:

  • To initiate an exchange, please contact our customer support team within the specified time frame.

  • Provide the order details and reason for the exchange.

  • Our customer support team will guide you through the exchange process and provide instructions for returning the product.

  • Once we receive the returned product and verify its condition, we will process the exchange based on availability.

  • If the requested exchange item is not available, we may offer an alternative product or provide store credit.

1.3 Shipping: The customer is responsible for the shipping costs associated with the exchange, unless the exchange is due to a defective.

Refund Policy   :

  1. 1 Eligibility: We accept refunds for products that meet the following criteria:

  • The product is in its original condition, unused, and undamaged.

  • The product is returned within [2] from the date of delivery.

  • The product is accompanied by the original receipt or proof of purchase.

  • The product is with Original Video of unboxing Video Proof with Parcel Name.

2.2 Process:

  • To initiate a refund, please contact our customer support team within the specified time frame.

  • Provide the order details and reason for the refund.

  • Our customer support team will guide you through the refund process and provide instructions for returning the product.

  • Once we receive the returned product and verify its condition, we will process the refund to the original payment method used for the purchase.

  • Please note that shipping costs and any applicable fees (e.g., restocking fee) may be deducted from the refund amount.

2.3 Non-Refundable Items: The following items are generally non-refundable:

  • Earrings (for hygiene reasons)

  • Customized or personalized items

  • Products purchased during sale or promotional periods (unless explicitly stated otherwise)

  1. Damaged or Defective Products 3.1 If you receive a damaged or defective product, please contact our customer support team immediately. We may require supporting evidence such as photographs or detailed descriptions of the issue. We will work with you to resolve the problem promptly, either through a replacement, exchange, or refund.

  2. Cancellation Policy 4.1 If you wish to cancel an order, please contact our customer support team as soon as possible. We will accommodate cancellations if the order has not yet been shipped. Once the order has been shipped, our standard exchange and refund policy will apply.

  3. Contact Us 5.1 If you have any questions, concerns, or requests regarding our Exchange and Refund Policy, please contact us at [ WhatsApp - 9345760624].

Please note that this policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

By making a purchase on our website, you acknowledge that you have read and understood this Exchange and Refund Policy and agree to comply with its terms and conditions.

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